Chris Voss is a former lead international hostage negotiator for the FBI, where he spent 24 years handling high-stakes crises. As the CEO of The Black Swan Group and author of “Never Split the Difference,” he is a preeminent authority on negotiation. Voss leverages his life-or-death field experience to teach tactical empathy at institutions like Harvard and Georgetown, helping professionals master complex communication and secure better deals in any environment.
