James Champy is a renowned business consultant and organizational theorist, widely recognized as a pioneer of business process reengineering. He co-authored the landmark bestseller “Reengineering the Corporation”, which fundamentally transformed corporate management strategies worldwide. His authority stems from his leadership as chairman of CSC Index and Perot Systems’ consulting practice, where he advised global executives on performance improvement. A life member of the MIT Corporation, Champy remains a leading voice on organizational change and service innovation.