In the 20th century, American industry was crippled by a crisis of quality. The problem, as W. Edwards Deming argued, wasn’t the workers; it was the management system itself.In today’s 5-minute briefing on the legendary book, “Out of the Crisis,” we explore the core of Deming’s revolutionary philosophy. Discover why focusing on quality, not quotas, and improving the system, not just blaming individuals, is the only path to long-term prosperity and market leadership.