by Jim Clifton , Jim Harter
The old saying goes, “People join companies, but they quit managers.” According to Gallup’s massive database of over 30 million employees, this isn’t just a saying—it is a statistical fact. The single most important decision any company makes is who they name as manager.In today’s 5-minute briefing on “It’s the Manager,” we explore the data that proves managers account for 70% of the variance in employee engagement. Discover why the era of the “Boss” (command and control) is dead, and why the new workforce demands a “Coach” (development and purpose).
Jim Clifton is the Chairman and former long-time CEO of Gallup, a global analytics and advice firm. As a preeminent authority on management and workplace culture, he created "The Gallup Path," a metric-based model linking employee engagement to business outcomes. He is the author of several …
Jim Harter, Ph.D., is the Chief Scientist for Gallup’s workplace management and wellbeing practices and a premier authority on employee engagement. He has led over 1,000 studies on workplace effectiveness, including the world’s largest ongoing meta-analysis of human potential and business unit …
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